How long does it take to ship an order?
For orders within Spain, the approximate delivery time is 1 to 3 days.
For orders destined for Europe, the USA, and Japan, the approximate shipping time is 2 to 5 days.
For orders outside Europe, the USA, or Japan, the approximate shipping time is 3 to 15 days. Shipping times are estimates and may vary.
Please note that during sales periods or holidays (winter and summer), orders may take a few extra days. Online purchases may be exchanged within 30 days or returned within 15 days, with the exception of personalized products or special orders, which are not eligible for exchange or return.
To process your request, please contact us via our contact form. We will respond as soon as possible to arrange the refund. The product must be returned in perfect condition and accompanied by a copy of the invoice.
You may also return the product to our flagship store in Barcelona (Calle Mallorca, 257, 08008 Barcelona) or request a home pickup; we will coordinate directly with the shipping company. If you have any questions or inquiries, you can contact us by phone at +34 611 53 80 42.